Enterprise Information Consultancy
We map what information your organisation holds, who may touch it, how long it must be kept, and what it is costing you…
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SVC/MIT
Managed IT Services
Day-to-day IT support, monitoring, preventive maintenance and technology advisory under a service agreement with defined response times.
SVC/MIT
Overview
Most organisations do not need a full internal IT department. They need someone who answers when something breaks, notices problems before staff do, and keeps the estate patched, backed up and documented. That is what a managed agreement buys.
Support that answers
Every agreement names the engineer who knows your environment, states the response time for each severity level, and reports monthly on what was raised and resolved. Most issues are handled remotely within the hour; on-site attendance is included at an agreed frequency.
Preventive rather than reactive
Monitoring on servers, network devices and backups means we usually see the failing disk, the full drive or the missed backup before it becomes an outage. Patching runs to a schedule you approve rather than whenever a machine happens to restart.
- Server and network monitoring with alerting
- Patch management on an approved schedule
- Backup verification and restore testing
- Antivirus and endpoint health reporting
- Asset register and licence tracking
- Documented environment and network diagram
Advisory built in
A quarterly review covers what broke, what is ageing, what is due for renewal and what should be budgeted next year. It exists so that technology spending stops being a series of emergencies.
SVC/CAP
Capabilities
What this covers.
Individually or as one programme, depending on where you are starting from.
Helpdesk and IT support
Remote support
On-site attendance
Preventive maintenance
Infrastructure monitoring
Network support
Server administration
Microsoft 365 tenant administration
Asset and licence management
Technology advisory and budgeting
Vendor liaison
SVC/OUT
Outcomes
What changes afterwards.
01
Downtime falls
Monitoring and scheduled maintenance catch most failures before staff notice them.
02
IT spending becomes predictable
A fixed monthly fee plus a planned refresh cycle replaces emergency purchases at emergency prices.
03
Knowledge is written down
Documented environment, network diagram and asset register mean no single person's memory is a dependency.
04
Your team gets on with its work
Staff stop being amateur IT support for their colleagues.
SVC/FAQ
Questions
Common questions.
Severity levels are agreed in the service agreement. Typically: critical outage within one hour, significant issue within four working hours, routine request within one working day.
More often we support one. The officer handles the floor; we provide escalation, specialist configuration, monitoring and cover during leave.
Yes. An environment audit gives you a documented picture of the estate and the issues in it. Whether you then take a managed agreement is a separate decision.
SVC/*
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